Dorica Port services is a society established in March 2000 with the aim of managing the traffic of passengers and means of transportation inside Ancona’s port. The experience acquired by all the members in this service has grown since 1997 employed by Port Authority. It allows us to know and consequentially act in an accurate and punctual way on timing and modalities of organising and traffic fluxes managing involving ferries and forecast destinations in our seaport. Therefore our enterprise is able to satisfy a series of complex necessities in terms of logistics and informations, that have affected our seaport over the past few years, always revealing a significant traffic of both passengers and heavy goods vehicles. The Passengers Assistants Service positioned in proximity to every main area involved in the passengers and means of transportation traffic, the complete helpfulness of the operators and their proficiency, made a clear improvement of the assistance quality possible. An assistance that turns out to be aware of the concrete necessities of people who choose Ancona’s port as a departure or arrival destination for their own movements. One of the essential requirements to conduct this enterprise is a good knowledge of the mainly used languages in Ancona’s port. English, German, French, Greek and Croatian are essential tools to be able to precisely understand requests and advance the best solutions. .